The FoodPanda delivery guy went viral on social media only two days ago after going through an emotional encounter in the robbery attempt. What happened was that this young delivery guy was at the spot of his order delivery when two robbers tried to take his mobile phone and other valuables. Considering the precarious situation throughout Pakistan and the financial instability, he started crying and the robbers consoled him, hugged him, all the while returning his valuables.
Now he has come forward with an interesting statement about how FoodPanda reacted about the entire situation:
FoodPanda Delivery Boy Shares His Story
While sharing his complete story, the delivery boy clarifies how he was there to deliver an order, but the recipients did not have the changed cash. They asked him to buy some stuff from the cash they had given him to get the change back. He obliged because the store he had to shop from was just by the corner. By that time, he had received another order from Mehfooz Sheermal House, just a few minutes away. When he asked the address from the house owners, they asked if he could buy a few rotis for them as well.
The Robbery Attempt
When he came back from picking up his second order and brought rotis for the resident, this is when the entire situation happened. The owners had a CCTV camera installed and they were watching everything that happened. Once the robbers left the premises, the delivery boy had a hunch that they had watched the CCTV camera and might try to rob him again on the other street. Owing to this, the owners told him to come and wait inside, so he can talk to the FoodPanda team alongside being safe for a while.
FoodPanda Customer Service Response
When the delivery guy got in touch with the team, their response was staggering. He asked them if they could cancel this one order, because of the situation but they refused. They asked him to deliver the order notwithstanding the situation as it had been accepted. Even after persistent appeal, they denied it.
This talks a lot about how much the company cares for its delivery guys. The rider also went onto say that he is a student and considering the situation & FoodPanda’s constant promises of a better job, he decided to work for the company. But, after witnessing the situation and what he had to incur, he might never go back to work for such an insensitive team.
This raises a lot of questions on FoodPanda and how much do they care about their team. We will wait to hear from the company for clarification on this issue.
The full video of the detailed account can be watched here: