NOL Card Balance Refund Guide
Highlights
- Introduction
- Conditions of Refund
- Eligibility
- Required Documents
- How to Refund NOL Card Balance?
- Cost of Refund
- FAQs
- Conclusion
Introduction
There are high chances of losing your NOL card due to accidents or our negligence. Moreover, there is also a probability of getting your card stolen. However, it does not mean that you will lose all of your balance. RTA has developed a refund service for NOL card holders to protect them from losses. If you do not know how to do it, you are at the right spot to learn more about Balance refunds.
Conditions of refund
Apart from the cases of stolen or lost cards, you can also apply for a refund in other situations. These conditions allow you to request for NOL Card Balance Refund.
- Lost cards
- Stolen
- Faulty
- Expired
- Or in case of cancellation of the card.
Required Documents
To apply for a refund against your NOL card credit, you need to have the following documents with you:
- NOL Card TAG ID
- A registered or personal alternative nol card (required in case of transfer to another account)
- Contact no
How to Refund NOL Card Balance?
An NOL Card balance refund is possible so you do not lose all the amount in your account. Here is a detailed procedure to do so:
- First, you need to contact RTA’s customer service centre at 800 90 90 to report a lost or stolen card so they can lock it.
- Then visit RTA’s official website at https://www.rta.ae/wps/portal/rta/ae/public-transport/nol/nol-refund?lang=en.
- Enter your 10-digit NOL card TAG ID.
- Then, the screen will demand from you the reason for a refund from the three given options: stolen, lost, or expired.
- After selecting your reason, enter your PIN code that Blue or personalized card holders get via SMS on their cellphones.
- Provide your personal information like Full Name, COnatct no, Emirates ID, Address and nationality.
- Recheck your details and agree to the terms and conditions to proceed further.
- Confirm your application and pay a fee of Dh70.
- After the fee payment, the bank will receive a reference number for tracking your application.
- After the confirmation of the application, the process of blocking the card will continue.
- Once RTA confirms your application, you will receive a confirmation SMS that the refund is transferred to the other card.
Cost
The cost of NOL Card Balance Refund is AED 70 for all applicants.
Conclusion
By following this procedure, you can relieve yourself from the worry of losing all your balance. You can try it to get a refund for a lost card, stolen or expired card or in case of cancellation of an existing one. However, make sure that you report the stolen or lost card to the RTA customer service centre to block the card. Hopefully, this balance refund will be helpful for you.
