Jazz on the front foot in the fight against Coronavirus spread

TechnologyJazz on the front foot in the fight against Coronavirus spread

ISLAMABAD, Pakistan: As the Coronavirus (COVID-19) outbreak continues to impact lives across Pakistan, Jazz is mobilizing its resources to fight against the virus’ spread and safeguard service continuity for over 60 million subscribers.

Following meetings with the Ministry of National Health Services, National Disaster Management Authority and the National Institute of Health, Jazz has pledged to support all national measures to fight the spread of the COVID-19 outbreak.

This includes a public awareness campaign via a free SMS broadcast, Jazz’s digital platforms and mobile application, and messages at the end of all commercials on electronic mediums. Also, Jazz has developed a microsite – darna nahe, bachna hai (don’t be scared, be safe) – for all information on the coronavirus sourced from the World Health Organization (WHO) and the government of Pakistan.

Under the #JazzCares initiative, the company is making it easier for customers to practice social distancing in a bid to slow the spread of COVID-19.

Repayments have been more flexible for customers through the “No expiry to Jazz Recharge” campaign – reducing the need for customers to visit franchises and experience centers. Jazz Business has also introduced three data centric offers for its business customers to aid them while they work from home during these times.

Instead of going to the franchises, customers are being asked to rely on alternative technical support mediums like the WhatsApp Helpline (0300 3008000), call centers, social media and Jazz Digital self-care application.

Similarly for its business customers, the company is routing all queries to the Jazz Business Consultants, Jazz Business Helpline (03000-160-160), official support email (businesscare@jazz.com.pk), Jazz Biz Menu for feature phone users (*768*7#), Jazz Business WebCare and Jazz Business WhatsApp (03003008000) to ensure business continuity for B2B customers.

The company is also encouraging its customers to use its digital financial service, JazzCash, for all routine bill payments instead of physically going to the banks and handling currency notes which transmit germs. JazzCash is currently offering a variety of Coronavirus specific health insurance products and hospitalization coverage plans.

Given the current travel bans and flight delays, Jazz is providing more robust data packages to customers stranded abroad so they can continue to be in touch with loved ones in these difficult times.

For its business critical workforce, including third-party franchise workers, the company has set up a safety helpline and has distributed masks and hand-sanitizers to ensure their protection from the virus.

It is pertinent to mention that Jazz was Pakistan’s first big service provider to execute a massive work from home order to all its 3000+ employees. Prior to this order, the company carried out large scale internal COVID-19 awareness campaigns via emails, Workplace by Facebook, SMS and its employee management software called PeopleHub. An awareness webinar by UK’s renowned consultant virologist, Dr. Javed Fayyaz Wazir was also organized.

Mati
Mati
Mati-Ullah is the Online Editor For DND. He is the real man to handle the team around the Country and get news from them and provide to you instantly.

Must read

Recent News

Moscow says it won’t allow US to silence UNSC on Israeli violence against Palestinians Monitoring Desk: Russian envoy in United Nations Vasily Nebenzya said that the UN Security Council should bring peace, stability and prosperity to the Middle East and Russia would not allow United States to silence UNSC over the issue of Gaza crisis. According to TASS news Agency, Nebenzya said that Moscow will continue to call for an end to violence against Palestinians and will not allow the US to muzzle the UN Security Council as Washington seeks to support Israel's operation in Gaza. "We will continue to stand firmly for ending violence against the Palestinians. Without a shadow of a doubt, we will continue to expose the abuses and sanctimony with which the US is handling the situation. We will not allow the Americans to gag the entire council with their hands in an effort to encourage further continuation of Israel's ruthless operation," he said in a speech at the Security Council.

Moscow won’t allow the US to silence the UNSC on Israeli violence against Palestinians

0
Monitoring Desk: Russian envoy to the United Nations Vasily Nebenzya said that the UN Security Council should bring peace, stability, and prosperity to the...

From Valdai to Margalla Dialogue —- All roads to Civilisations go through Islamabad

0
By Shazia Anwer CheemaThe emergent realities of global security are fundamentally transforming the frame of references and trajectorial approaches toward them. New security architecture...

12 more men in uniform embraced martyrdom for the motherland in Pakistan

0
Monitoring Desk: 12 more men in uniform embraced martyrdom for the motherland in Pakistan, said Inter Service Public Relations (ISPR) of the Pakistan Army.On...
Dr. Attia Anwar

Lifelong learning

0
By Dr. Attia AnwarAs we age, our minds and mental health become more important. We should try to maintain and improve them. Education is...
12th Defense Expo 'Ideas 2024' 'Weapons for Peace' a major step in defense diplomacy

12th Defense Expo ‘Ideas 2024’ ‘Weapons for Peace’ a major step in defense diplomacy

0
By Asghar Ali MubarakIdeas 2024, the global exhibition of defense equipment, will begin today at the Karachi Expo Center on November 19, in which...
Advertisement