Jazz on the front foot in the fight against Coronavirus spread

TechnologyJazz on the front foot in the fight against Coronavirus spread

ISLAMABAD, Pakistan: As the Coronavirus (COVID-19) outbreak continues to impact lives across Pakistan, Jazz is mobilizing its resources to fight against the virus’ spread and safeguard service continuity for over 60 million subscribers.

Following meetings with the Ministry of National Health Services, National Disaster Management Authority and the National Institute of Health, Jazz has pledged to support all national measures to fight the spread of the COVID-19 outbreak.

This includes a public awareness campaign via a free SMS broadcast, Jazz’s digital platforms and mobile application, and messages at the end of all commercials on electronic mediums. Also, Jazz has developed a microsite – darna nahe, bachna hai (don’t be scared, be safe) – for all information on the coronavirus sourced from the World Health Organization (WHO) and the government of Pakistan.

Under the #JazzCares initiative, the company is making it easier for customers to practice social distancing in a bid to slow the spread of COVID-19.

Repayments have been more flexible for customers through the “No expiry to Jazz Recharge” campaign – reducing the need for customers to visit franchises and experience centers. Jazz Business has also introduced three data centric offers for its business customers to aid them while they work from home during these times.

Instead of going to the franchises, customers are being asked to rely on alternative technical support mediums like the WhatsApp Helpline (0300 3008000), call centers, social media and Jazz Digital self-care application.

Similarly for its business customers, the company is routing all queries to the Jazz Business Consultants, Jazz Business Helpline (03000-160-160), official support email (businesscare@jazz.com.pk), Jazz Biz Menu for feature phone users (*768*7#), Jazz Business WebCare and Jazz Business WhatsApp (03003008000) to ensure business continuity for B2B customers.

The company is also encouraging its customers to use its digital financial service, JazzCash, for all routine bill payments instead of physically going to the banks and handling currency notes which transmit germs. JazzCash is currently offering a variety of Coronavirus specific health insurance products and hospitalization coverage plans.

Given the current travel bans and flight delays, Jazz is providing more robust data packages to customers stranded abroad so they can continue to be in touch with loved ones in these difficult times.

For its business critical workforce, including third-party franchise workers, the company has set up a safety helpline and has distributed masks and hand-sanitizers to ensure their protection from the virus.

It is pertinent to mention that Jazz was Pakistan’s first big service provider to execute a massive work from home order to all its 3000+ employees. Prior to this order, the company carried out large scale internal COVID-19 awareness campaigns via emails, Workplace by Facebook, SMS and its employee management software called PeopleHub. An awareness webinar by UK’s renowned consultant virologist, Dr. Javed Fayyaz Wazir was also organized.

Mati
Mati
Mati-Ullah is the Online Editor For DND. He is the real man to handle the team around the Country and get news from them and provide to you instantly.

Must read

Recent News

Global peace today is confronted with ever evolving threats and challenges, says COAS Gen Asim Munir

Global peace is confronted with ever-evolving threats and challenges, says COAS Gen Asim Munir

0
Islamabad, Pakistan: General Syed Asim Munir, Chief of Army Staff (COAS) has said that global peace today is confronted with ever-evolving threats and challenges.He...

Pakistan conducted a successful test-fire of ballistic missile by a Navy ship

0
Islamabad, Pakistan: Pakistan has conducted a successful test-fire of an indigenously developed ballistic missile by a Navy ship, reports DND News Agency from Islamabad.The...
The author Dr. Attia Anwar is a consultant family physician with a postgraduate degree from the Royal College of GP UK. She is a strong advocate of health and well-being and wants patient participation in decision-making regarding health.

Altruism is new egotism

0
By Dr Attia AnwarKindness is another thing that makes your life better. It is very important for the pursuit of happiness. After expressing gratitude...
Iranian Foreign Minister Seyed Abbas Araghchi has arrived in Pakistan today on a two-day official visit and he will hold meetings with civil and military leadership of Pakistan. This is his first visit to Pakistan after Israel attacked Iran in response to Iranian attack on certain Israeli cities. His meetings with Prime Minister Muhammad Shehbaz Sharif and Deputy Prime Minister / Foreign Minister Senator Mohammad Ishaq Dar are confirmed. Foreign Minister Araghchi will hold consultations on the situation in the Middle East and Pakistan-Iran bilateral relations. This visit provides an important opportunity to advance cooperation and dialogue between Pakistan and Iran on a wide range of areas including trade, economic, energy and security.

Iranian Foreign Minister Seyed Abbas Araghchi has arrived in Islamabad

0
Islamabad, Pakistan: Iranian Foreign Minister Seyed Abbas Araghchi has arrived in Islamabad today on a two-day official visit and he will hold meetings with...
War Model Criminal Justice Model Punitive Justice System and Restorative Justice System

Anti-Terrorism (Amendment) Bill 2024: Can Pakistan mitigate terrorism only with the ‘War Model’?

0
DND ReportThe re-emergence of terrorism in Pakistan is now obscuring Pakistan’s potential to become an investment-oriented destination. Today, Pakistan depends upon the ‘War...
Advertisement