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Shireen Mazari launches Human Rights Complaint Cell

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The Federal Minister for Human Rights Dr. Shireen Mazari briefing the media about 2020 Annual Performance Report of the Ministry of Human Rights in Islamabad on February 15, 2021.

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ISLAMABAD, Pakistan: The Federal Minister for Human Rights Dr. Shireen Mazari on Monday launched the Human Rights Complaint Cell in a meeting held at the Ministry of Human Rights in Islamabad.

The Joint Secretary Ministry of Human Rights, all Directors General, and Senior Officers of the Ministry attended the meeting.

Whereas Regional Directors Human Rights from Quetta, Lahore, Peshawar, and Karachi participated in the meeting via Zoom link.

The Human Rights Complaint Cell has been established under the Ministry of Human Rights for receiving, sifting, segregating, and forwarding complaints both at federal and provincial levels.

At regional levels, the Human Rights Ministry will be looking after the process of registration of complaints through its Directorate of Human Rights existing in Provincial Capitals.

With the help of this cell, the ministry would refer complaints after their registration to concerned department/agency at any level and would be getting a regular feedback for their timely redressal.

A dedicated team of the cell will maintain proper data on all kinds of complaints received. Apart from this, human rights violations have been categorized to ensure apposite scrutiny and strong coordination among the departments.

In the meeting, the Director General Human Rights briefed the participants about the cell that how it has been established after multiple rounds of consultation at provincial and federal levels.

It will be operated under a well-devised system generating an automated database on registration as well as tracking of complaints. He told that a special code will be allotted to every application/complaint that may be registered through any channel including a written application sent through the post, email, or recorded on assigned telephone numbers.

After registration, the ministry would perpetually monitor and take follow-up on all complaints.

While speaking on this occasion, Dr. Shireen Mazari lauded the system and congratulated the whole team for successfully making it happen.

The minister said that she would personally get weekly and monthly progress reports of this cell and advised all regional heads to keenly look into the cases of human rights violations in their respective area especially those reported on print, electronic and digital media.

Dr. Shireen Mazari also enquired about a few cases of Quetta from the Director Human Rights, Quetta region, and urged him to check their current status from the police department.

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