PTCL, over the years, has improved and disrupted the industry. From the old-school wired telephones to introducing multiple kinds of internet services to the users, PTCL has pivoted better than any other local tech giant. However, as with every other thing in the world, no matter how much they try, there are problems here and there that need catering to. Obviously, not just the problems, but customers have their questions and queries that need addressing. This is why PTCL has come up with a reliable solution for all its customer problems and you need to hear it out.
Read to find out what is it about:
PTCL’s WhatsApp Complaint Center
PTCL has decided to launch a WhatsApp complaint center for all its users. With the help of this complaint center, all the answers to queries and problems will just be a single message away. All you will have to do is to type out the problem or the question and the rest will be taken care of. But how is that possible? PTCL has kept in mind that humans are prone to make errors and with the high volume of queries and questions, the customer service representatives obviously are filled up and it takes more time to process them. This means, more wait will be involved, and more time will be required to only note the problem and pass it on to the concerned department.
This is why the genius engineering team at PTCL has decided to involve technology to make the waiting and complaint processing times whoopingly smaller than humanly possible. With the WhatsApp complaint center, it will just take a few seconds and a few more to process. But how?
PTCL Adopts Artificial Intelligence
As mentioned, to get rid of human errors and to shorten or let’s say, eradicate the waiting time, PTCL has developed a special AI (Artificial Intelligence) system for its WhatsApp complaint center. This AI will cater to all the customers and support them with complaints and queries. There is a complete WhatsApp AI chatbot to automate problem-solving, support the customers, and increasing sales.
This AI chatbot will allow online conversation with the PTCL users and provide them with the answers to the recurring questions in real-time. This will provide a better experience, fewer waiting times, and a better customer journey to all the PTCL users.
Will WhatsApp Complaint Center Be Beneficial?
Obviously, yes! I believe that this is the best initiative PTCL has taken for its customers. It goes without saying that it is one of the cutting-edge initiatives a Pakistani company has taken for providing a better experience to its customers. It will turn normal users into raving fans because of the fast resolution and query responses.
We believe that the PTCL WhatsApp Complaint Center is the best step for the landline brand to help its customers and to keep them. So, if you are a PTCL user and are struggling with something or have an issue, now is the time to get it instantly solved and reported.