PTA Conducts Nationwide Mobile Quality of Services Benchmarking Test


ISLAMABAD, Pakistan: The Pakistan Telecommunication Authority (PTA) has conducted a nationwide mobile Quality of Service (QoS) benchmarking test from February 2021 to March 2021 in different cities, towns, and roads throughout Pakistan to assess the quality and performance of Pakistan’s mobile networks in line with latest Network Performance Score (NPS) methodology.

A total of 10 cities, 4 towns, and 18 motorways/highways/roads were surveyed & around 2,600 voice calls & 26,000 data tests were performed while testing the networks with devices operating in 4G mode.

The QoS test covered an area including cities, towns, and roads of approximately 3,570 kilometers.

The NPS is a harmonized and integrative scoring methodology. It enables telecom regulators to compare and assess the quality of all mobile networks based on international standard KPIs.

Using this systematic mobile network benchmarking methodology, the PTA has gained valuable insights about the performance of each mobile network operator.

By making this survey public, the PTA is spurring competition among the operators to improve their existing infrastructure with an ultimate aim to increase the overall Country-wide mobile network quality.

Bringing Pakistan’s LTE networks at par with the internationally adopted standards will lay the foundations for a future roll-out of 5G technology on a sound footing.

The PTA also conducts nationwide mobile QoS surveys on a periodic basis in order to assess the network performance of all Cellular Mobile Operators (CMOs) with respect to the licensed Key Performance Indicators (KPIs) for Voice, Data, and SMS Services.

The results are subsequently published on the PTA’s website for awareness of the public/subscribers besides taking the same with the concerned operator(s) for required actions to improve services wherever required.

The NPS report detailing the survey results can be seen at: https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey

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