President hails One Window Ehsaas Center in Islamabad

ISLAMABAD, Pakistan: President Dr. Arif Alvi visited the One Window Ehsaas Center in Sitara Market in Islamabad on Wednesday.


The Prime Minister’s Special Assistant on Social Protection and Poverty Alleviation Senator Dr. Sania Nishtar welcomed the president and briefed him on the One Stop Shop operations of Ehsaas which integrate all benefits and services for 14 different target groups in one space.

The Secretary Ismat Tahira, DG Khalid Siddique, DG Naveed Akbar, DG Meer Anwar and other senior officials of Ehsaas were also present on the occasion.

At the Center, the president took stock of the wide ranging One Window Ehsaas services and met with beneficiaries.

President Arif Alvi was also informed that with all Ehsaas benefits and services in one space, One Window Ehsaas Center resourcefully facilitates Ehsaas recipients who previously had to go to many offices to get their problems fixed.

“It is heartening to see that all Ehsaas services can be accessed at this facility in a well-coordinated manner, and this is the real demonstration of a welfare state”, the president said.

The president highly commended the integration of all Ehsaas services and facilities under one roof and lauded that for the first time in Pakistan, a single window service has been developed to serve those in need.

Dr. Arif Alvi also congratulated Dr. Sania and Ehsaas team for running a multitude of Ehsaas programmes with utmost integrity and transparency.

“To assist Ehsaas beneficiaries nationwide, One Window Ehsaas operations are being upscaled in all districts of the country while miniaturized version centers will be set up at Tehsil level,” Dr. Sania Nishtar said.

The one window center offers wide ranging services including Ehsaas Kafaalat, ATM machines of partnering banks for Ehsaas cash payment, NADRA office for biometric verification, and desks for Ehsaas School Stipends, Ehsaas Nashonuma, Ehsaas Undergraduate Scholarship, Ehsaas Amdan and Ehsaas Interest Free Loan, Ehsaas Digital internet café, Ehsaas Langar, Ehsaas Tahafuz along with a desk to serve differently abled, shuttle service to take people to Panagahs, Ehsaas Utility Store for the Ehsaas Rashan Riayat, fully equipped training room, survey registration desk, retiring room for women, information and complaint desks and several others.

One Window of Ehsaas is articulated in six pillars: firstly, a one stop shop, the Ehsaas Center; secondly, back office digital interface; thirdly, a public facing digital information and services platform; the fourth component is a mobile app; the fifth component is cognitive API architecture— the integrated database; and finally, the Ehsaas One-Window Beneficiary Selection and Targeting Policy.

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