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PM Imran Khan directs all government entities to resolve all pending complaints within 4 weeks

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ISLAMABAD, Pakistan: Prime Minister Imran Khan has taken notice of delays in service delivery by the government entities, and given directives to dispose off all the pending applications and petitions within just four weeks.

In this regard a circular was issued by the Prime Minister’s Office on Tuesday which stated that “It has been observed that many applications/petitions/references from citizens received by the Ministries/Divisions/Provincial Governments are delayed, lying unattended indefinitely or filed without taking any action thereon.

These applications/petitions/references mostly related to the core service functions of the Ministry, Division, attached department or field functionaries such as issuance of licenses, NOC’s, domiciles, redressals etc.

The prime minister, while taking a serious view of this, has been pleased to desire that all Federal Ministries/Divisions and Provincial Governments and their respective attached organizations/field formations shall ensure the disposal of such unattended/delayed applications/petitions/reference already received from citizens within the next four weeks, under intimation to the applicant.

The above exercise shall be carried out by all concerned and a report thereto shall be submitted after four weeks for perusal of the Prime Minister (in case of Federal Government), and Chief Minister (in case of Provincial Governments), certifying therein (by heads of Division, attached organizations, Chief Secretaries, field formations etc) that all such pending service delivery related applications/petitions/references have been attended to.

The Prime Minister, in order to build the confidence of the public on government functionaries, has further been pleased to desire that, all the above mentioned tiers of the government should work out minimum timelines for processing of such cases and project such timelines on their websites and notice boards within 10 days.

The Prime Minister, in order to build the confidence of the public on government functionaries, has further been pleased to desire that, all the above mentioned tiers of the government should work out minimum timelines for processing of such cases and project such timelines on their websites and notice boards within 10 days. This will help the citizen to know in advance the probable processing timelines of their case. Furthermore, if it is not possible to dispose of such cases within the stipulated timelines for certain reason and more time is required, each day of delay shall be explained to the applicant/citizen in writing.

All Federal Secretaries/ Chief Secretaries/heads of Organizations will constantly monitor this and submit quarterly certificate to the Prime Minister’s Office or Chief Minister’s Office, as the case may be, to the effect that this directive is being complied with. Measures on this account will factor into the performance evaluation of the officer concerned and laxity would deem to be considered inefficiency in terms of E&D Rule sand dealt with accordingly.

Federal Ministers/Chief Ministers are required to closely monitor implementation of the above directive in the interest of good governance and public interest. Chief Minister are further requested to keep the Prime Minister updated regarding implementation of the directive in respective provinces.”

Mati
Mati-Ullah is the Online Editor For DND. He is the real man to handle the team around the Country and get news from them and provide to you instantly.

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