Pakistan Emergency Helpline (PEHEL) 911 to be launched on 1st Ramazan

ISLAMABAD, Pakistan: Prime Minister Imran Khan on Wednesday presided over a review meeting in Islamabad on the Pakistan Emergency Helpline (PEHEL) 911.


In his remarks at the meeting, the prime minister said that securing life and property of people is our utmost priority.

The prime minister said that the launch of a Universal Emergency Helpline in the Country would be a one-stop emergency relief point for people in crisis.

Earlier, the prime minister was briefed that all the 36 individual emergency numbers for the provision of emergency services like fire brigade, police, health assistance, disaster recovery and motorway police etc would be integrated into Pakistan Emergency Helpline (PEHEL) 911.

A needy person will have to dial just 911 and the call centre will forward his call to relevant government agency.

As a part of Digital Pakistan Initiative, this project is a joint venture of Ministry of Information Technology & Telecommunication and Ministry of Interior.

The National Telecommunication Corporation (NTC) and National Information Technology Board (NITB) of the IT Ministry will provide necessary technical assistance and backend infrastructure for the smooth execution of the project, whereas the Interior Ministry is responsible for coordination among various emergency response services at the federal and provincial levels.

Prime Minister Imran Khan directed all the authorities concerned to take all necessary measures to ensure hiccup-free operations of the helpline through trial run and soft launch before its actual launch in the holy month of Ramazan.

The meeting was attended by the Prime Minister’s Special Assistant on Political Communication Dr Shahbaz Gill, the Chairman National Telecommunication Corporation (NTC) Engr Miraj Gul, the ED National Information Technology Board (NITB) Syed Husnain Abbas Kazmi and other senior officers concerned.

The Chief Secretaries Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Gilgit-Baltistan and Azad Jammu and Kashmir (AJK) joined the meeting via video link.

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