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Nearly 87% complaints received on Pakistan Citizen Portal resolved

In the last six months, a total of 761,997 complaints were received on Pakistan Citizen’s Portal (PCP) while 661,471 of them were disposed off with a resolve percentage of 86.8.

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The data shared with the Senate on Tuesday by the Minister Incharge of the Prime Minister’s Office revealed that most of the complaints were related to the Energy & Power Sector followed by Municipal Services and Education respectively.

Whereas Scholarships, Naya Pakistan Housing, and Securities and Exchange Commission of Pakistan (SECP) received the least number of complaints.

Category-wise analytics of complaints lodged on PCP during last six months;

The data also showed that 55,144 complaints were lodged on the Citizen Portal by females during the said period, and most of them were related to the Education Sector.

Category-wise analytics of complaints lodged by women on PCP during last six months;

The Senate was apprised that the Pakistan Citizen’s Portal (PCP) is an automated system for processing and management of public complaints in real-time.

The resolution of public complaints on PCP is a continuous process that involves multi-organizational role/administrative/legal/policy issues, therefore mentioning of exact timelines of the disposal of the remaining complaints is not possible.

However, the manual of the Pakistan Citizen Portal provides a default disposal timelines of a minimum of 20 days and a maximum of 41 days.

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