In the last six months, a total of 761,997 complaints were received on Pakistan Citizen’s Portal (PCP) while 661,471 of them were disposed off with a resolve percentage of 86.8.
The data shared with the Senate on Tuesday by the Minister Incharge of the Prime Minister’s Office revealed that most of the complaints were related to the Energy & Power Sector followed by Municipal Services and Education respectively.
Whereas Scholarships, Naya Pakistan Housing, and Securities and Exchange Commission of Pakistan (SECP) received the least number of complaints.
Category-wise analytics of complaints lodged on PCP during last six months;
Category-wise analytics of complaints lodged by women on PCP during last six months;
The resolution of public complaints on PCP is a continuous process that involves multi-organizational role/administrative/legal/policy issues, therefore mentioning of exact timelines of the disposal of the remaining complaints is not possible.
However, the manual of the Pakistan Citizen Portal provides a default disposal timelines of a minimum of 20 days and a maximum of 41 days.