How to lodge a complaint with Punjab Food Authority

The Punjab Food Authority (PFA) has remained so vigilant in taking actions against substandard food on large scale and seems to work in the same manner even till the date. It is on the merit of this department that the team has taken action against numerous restaurants, cafeterias, school and college canteens and every food spot, thus taking the control of the situation while monitoring the quality of food.

It is to be kept in mind that a department remains vigilant with the response from the public and no one will be stepping forward to launch a complaint against food-related issues to Punjab Food Authority, the department might take it as a gesture of “All good”. We as citizens know that nothing is available up to the standard in any market and it puts a question mark on the health of the locals. So why not play our significant role in making Punjab Food Authority work with the same high spirits and enthusiasm? Let’s do our job by launching complaints against food-related matters and make them alert about the quality of the food available for citizens across Punjab.Punjab Food Authority - The Punjab Food Authority (PFA) has remained so vigilant in taking actions against substandard food on large scale and seems to work in the same manner even till the date. It is on the merit of this department that the team has taken action against numerous restaurants, cafeterias, school and college canteens and every food spot, thus taking the control of the situation while monitoring the quality of food.

Many among you wouldn’t be having an idea about how to approach the Punjab Food Authority and get the complaint registered so here we have explained the process for doing it:

What are the Platforms to Report to PFA?

You will be amazed to know that the Punjab Food Authority has developed several tools to get feedback and complaints from the public about related to food. There are three platforms through which you can get your complaint launched to PFA:

  • Website
  • Mobile Application
  • Helpline

Website

The website to register complaints can be accessed here at http://www.pfa.gop.pk/report-a-complaint/. You can also use PFA’s Facebook page to register complaints.

Mobile Application

PFA’s mobile application can be downloaded for both Android and iOS so you have all the ease to launch a complaint with convenience while using a mobile phone. The app has a simple interface and it is easy to register a complaint through the app.

Helpline

Punjab Food Authority has set up a toll-free helpline with the assistance of the Punjab Information Technology Board. The number can be accessed from various cities of Punjab. The number to register complaints is 0800-13505. You can also contact on the following toll-free numbers to complain.

  • Director Food                        0800-13525, 0800-60606
  • Lahore Division                      0800-13512
  • Gujranwala Division               0800-13532
  • Rawalpindi Division                0800-13535
  • Faisalabad Division                 0800-13533
  • Sargodha Division                  0800-48048
  • Multan Division                      0800-13540
  • Bahawalpur Division               0800-13534
  • D.G. Khan Division                 0800-13530

The authority encourages the public to inform about complaints against low quality food manufacturers and unhygienic conditions of kitchens of hotels, bakeries, restaurants, sweet shops, and fast food outlets.

So in case you have noticed some food point selling unhygienic food, using substandard ingredients, or even that the workers of the restaurant are not maintaining cleanliness measures, you can simply get your complaint registered through above-mentioned process. Only you can make a difference with significant contribution to different government departments by making them serve you appropriately at all levels. Fulfill your responsibilities as the citizen of Pakistan and the government will do even better.