President urges Wafaqi Mohtasib to increase its outreach

Government of PakistanPresident urges Wafaqi Mohtasib to increase its outreach

ISLAMABAD, Pakistan: President Dr Arif Alvi has urged the Wafaqi Mohtasib of Pakistan to increase its outreach to far-flung areas of the Country and utilize the latest IT tools for the quick redressal of people’s complaints against the maladministration of government departments at their doorsteps.

Talking to the Wafaqi Mohtasib (WM) of Pakistan Ejaz Ahmed Qureshi who called on him and presented the Annual Report-2021 of the organization at Aiwan-e-Sadr in Islamabad on Tuesday, the president asked him to provide speedy justice to the complainants against the high-handedness of utility companies as most of the complaints were related to excessive billing by DISCOs and gas companies.

The Secretary to the Wafaqi Mohtasib Secretariat Ejaz Ahmed Khan also attended the meeting.

The Wafaqi Mohtasib (WM) briefed President Arif Alvi about the performance and achievements of the institution during the year 2021.

It was highlighted that last year, the Mohtasib received 110,398 complaints out of which 106,732 were resolved whereas 92.7% of findings of the WM were implemented during 2021.

It was further highlighted that out of the total complaints, 42,000 were received and processed online.

The Wafaqi Mohtasib further apprised the President about the steps taken to redress the grievances of the people of remote areas by establishing Complaint Cells and Regional Offices in different areas of the Country.

The WM also apprised that under the Integrated Complaint Resolution (ICR) System, the Mohtasib had integrated 180 different agencies of the Federal Government for facilitating the quick disposal of complaints.

Underlining the need for providing quick and free-of-cost justice to the common man, President Arif Alvi asked the Mohtasib to increase its outreach using modern ICT tools, create awareness through media about its functions and services, and establish linkages with various government departments.

The president asked the Mohtasib to hold meetings with government organizations to dispose of people’s complaints expeditiously in accordance with the principles of justice and discourage the practice of frivolous litigations as it increases the workload of government departments as well as the Wafaqi Mohtasib.

President Arif Alvi appreciated the performance and outreach activities of the Mohtasib and assured him of his support in further strengthening the institution and enhancing its role in providing speedy justice to the complainants.

Must read

Recent News

Pakistan rejects the Indian attempt to deny responsibility for global disinformation campaign against Pakistan

Pakistan’s Foreign Office responds to the statement of the Chinese Ambassador on security concerns

0
Islamabad, Pakistan: Spokesperson of the Foreign Office of Pakistan Mumtaz Zahra Baloch expressed “surprise” over the concerns shown by the Chinese Ambassador over the...

Security Situation in Pakistan: Has the 26th Constitutional Amendment proved to be transgender?

0
Islamabad, Pakistan: The statement of Chinese Ambassador to Pakistan Jiang Zaidong regarding deadly terror attacks on Chinese citizens should be considered as an eye...
BRICS will not suddenly change the global order

BRICS will not suddenly change the global order

0
Monitoring Desk: “Any multinational alliance that does not have the patronage of the North Atlantic Treaty Organization or Five-Eyes is considered an ‘adversary’ by...

Award Winning Documentary “Hum Saya” Screened in Lahore

0
Lahore, Pakistan: The Centre for Social Justice (CSJ), in collaboration with Cosmopolitan Club Lahore, hosted a screening of the award-winning documentary film ‘Hum Saya—Neighbor',...

China at 75’ International Conference: Dar calls CPEC “China’s magnificent gift”

0
Islamabad, Pakistan: Pakistan-China Institute, chaired by Senator Mushahid Hussain Sayed, hosted an international conference "China at 75: A Journey of Progress, Transformation and Global...
Advertisement