Federal Ombudsman disposed of 130,112 complaints in 2020, President told

ISLAMABAD, Pakistan: The Wafaqi Mohtasib (Federal Ombudsman) Syed Tahir Shahbaz on Thursday met President Dr. Arif Alvi at Aiwan-e-Sadr in Islamabad and presented him the annual report 2019-20 about the performance and achievements of his organization.


Syed Tahir Shahbaz informed that the Federal Ombudsman made tremendous efforts by redressing record numbers of complaints despite the COVID-19 pandemic.

The Wafaqi Mohtasib apprised that out of 133,521 complaints, 130,112 were disposed of during 2020 while relief was provided to 70,311 complainants which constituted 50% of the total disposal.

In addition, he informed that the media awareness campaign, which was launched on the direction of the President of Pakistan, led to a surge in online complaints to 77,930 as compared to 11,289 during 2019.

President Arif Alvi appreciated the timely compilation of the annual report and the efforts of the Federal Ombudsman and providing inexpensive justice to the people.

The president asked the Wafaqi Mohtasib Syed Tahir Shahbaz to further strengthen the Institution of Ombudsman by using modern technology to effectively and efficiently redress the complaints against the maladministration of government agencies.

Dr. Arif Alvi emphasized the need for increasing the outreach of the Federal Ombudsman so as to provide inexpensive and expeditious justice to the people at their door steps through an efficient system of redressal of complaints against the government agencies.

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