ISLAMABAD, Pakistan: The Senate was told on Tuesday that 60 percent of complainants have expressed dissatisfaction with the Pakistan Citizen Portal as the mobile app failed to alleviate their grievances despite the fact that record says that 92 percent of total registered complaints were resolved.
Responding to a question asked by the Senator Mirza Muhammad Afridi, the Minister In-charge of the Prime Minister’s Office shared the analytics data of Pakistan Citizen Portal from October 28, 2018 to January 23, 2020 with the Upper House which stated that as of now, a total of 1,434,455 citizens were registered with the app.
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The House was apprised that 1,711,059 complaints were lodged through the app during the said period, and of them, 1,557,407 (92%) were resolved. While 156,352 complaints were still pending or in the process of being resolved.
In addition, it was also that only 447,788 citizens expressed satisfaction over the resolution of their issues through the app, which constitutes 40 percent of total complainants.
Separately, the Minister for Human Rights Shireen Mazari told the Senate that during the last three years, the Helpline (1099) received a total of 866,010 calls, out of which, 37,618 calls were related to human rights issues.
The minister told that the Helpline, after a thorough examination, provided legal advice in 6,888 cases. She told that 29,822 cases were referred to relevant authorities for necessary action and 908 cases of visitors/applications were provided legal advice.